Terms of Service

1. Acceptance of Terms

By accessing or using our website, downloading our software, or engaging our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

2. Software License Agreement (ReminderGuru)

By purchasing and downloading ReminderGuru, you agree to the following license terms:

• Single-User License: This is a one-time purchase for personal, non-commercial use only
• Device Installation: You may install the app on devices you personally own and control
• Prohibited Activities: Redistribution, sharing, reselling, reverse engineering, or modification is strictly prohibited
• Commercial Use: Any commercial use requires a separate licensing agreement
• Intellectual Property: All rights, title, and interest remain with Platinum IT Solutions

3. Professional IT Services

Our IT services are provided under the following terms:

• Service Agreements: All services require written agreements with specific terms
• Custom Quotes: Pricing provided on a per-project basis
• Payment Terms: As specified in individual service contracts
• Warranty: Hardware repairs carry a 30-day warranty from completion date
• Emergency Services: Available 24/7 with premium rates

4. Custom Software Development (DoseWorx)

• Project Scope: All development projects require detailed specifications and written agreements
• Intellectual Property: Ownership of source code and IP as specified in project contracts
• Support & Maintenance: Terms vary by project and must be agreed upon in advance
• Delivery Timeline: Estimated timelines are provided in good faith but not guaranteed
• Client Responsibilities: Timely provision of requirements, feedback, and resources

5. Disclaimer and Limitation of Liability

• No Warranties: We disclaim all warranties, including merchantability and fitness for a particular purpose
• Liability Limitation: Our total liability shall not exceed the amount paid by you for the specific service or product
• Consequential Damages: We are not liable for indirect, incidental, or consequential damages
• Data Loss: We are not responsible for any data loss or corruption
• System Compatibility: No guarantee of compatibility with all devices or systems
• Use at Own Risk: You assume all risks associated with use of our software and services

6. User Responsibilities

By using our services, you agree to:

• Use services only for lawful purposes
• Not attempt to reverse engineer, hack, or circumvent security measures
• Maintain confidentiality of any login credentials or access codes
• Report any security vulnerabilities or bugs responsibly
• Backup your data regularly and maintain adequate system protection
• Comply with all applicable laws and regulations

7. Refund and Cancellation Policy

ReminderGuru App:

• Refund Period: Available within 7 days of purchase
• Eligibility: Must demonstrate unresolvable technical issues
• Process: Contact support before requesting refund
• Payment Method: Refunds processed to original payment method

IT Services:

• Refund terms specified in individual service agreements
• Completed work is generally non-refundable
• Hardware parts and components are non-refundable once installed

8. Privacy and Data Protection

• ReminderGuru: All data stored locally on your device only
• No Data Collection: We do not collect, store, or transmit personal data from the app
• Website Analytics: Basic usage analytics may be collected for website improvement
• Service Data: IT service data handled according to our Privacy Policy
• Security: We implement reasonable security measures to protect your information

9. Termination

We may terminate or suspend your access to our services at any time for:

• Violation of these terms
• Fraudulent or illegal activity
• Non-payment of services
• Abuse of our systems or staff

10. Governing Law and Jurisdiction

These terms are governed by the laws of South Africa. Any disputes will be resolved in the courts of East London, Eastern Cape, South Africa.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.

Contact Information

For questions about these terms or legal matters: